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Epson

TM-m30II-SL

User's Manual

Epson

TM-m30II-SL

User's Manual

Troubleshoot
Troubleshooting

Before Using the Printer

Important Safety InformationProduct Information PageChecking Items Included with the Printer

Part Names

FrontBottomConnectors

Setup of the Tablet

Tablets that Can be Mounted to the PrinterFront tabletRear displayPreparation for SetupMounting the Front TabletConnecting Peripheral DevicesConnecting the AC CableAttaching the Lock Lever CoverReplacing the Tablet Table

Setup of the Printer

Placing the PrinterChanging the Paper WidthConnecting Peripheral DevicesUsing the Power Switch CoverConnecting Smart Devices

Basic Operations

Turning the Power On/OffInstalling or Replacing the Roll PaperHow to Hold the PrinterTransporting the Printer

Cleaning

Cleaning the Printer CaseCleaning the Thermal Head and the Platen Roller

Troubleshooting

Meanings of LED IndicationsPrintout is FaintCannot PrintWhen the Roll Paper JamsWhen Sending for Repair

Using the Optional Products

OT-DM30SL (Customer Display)OT-WH30SL (Wall Hanging Bracket Set)

Appendix

SpecificationsOptional KitsRestriction of UseCAUTIONSTrademarks

Top > Setup of the Tablet > Front tablet

Front tablet

Mountable Tablet Sizes

The maximum size of tablet that can be mounted to the printer is as shown below.

304 x 216 mm {12.0 x 8.5"} (height x width), 9mm {0.35"} (depth)

Make sure that your tablet does not stick out from the tablet table.

Use one of the tablet tables appropriate for the size of your tablet.

Tablet table size

Tablet size mountable to the tablet table

Width

Height

Standard

Approx. 176 mm {6.9"} or less

Approx. 282 mm {11.1"} or less

Large

Approx. 216 mm {8.5"} or less

Approx. 304 mm {12.0"} or less

For instructions on how to replace the tablet table, see the page below.

Replacing the Tablet Table

Mountable Tablet Types

The tablets that can be connected to the printer and the available USB connectors are as shown below. To know the location of the USB connectors, see Connectors.

““ means that the device can be connected.
““ means that availability varies by device to device.
"--" means that it is not supported.

Type

Product name

USB connector

Tablet table

USB-A - Device Charging (up to 2.1 A)

Type-A
(up to 0.5 A)

Type-B

Data communication

Charging

Charging

Data communication

Apple device*1*6

iPad (5th generation)

iPad (6th generation)

iPad (7th generation)

*2

--

--

Standard

iPad Air 2

iPad Pro (3rd generation)

iPad Pro (4th generation)

--

--

--

--

Large

iPad mini 4

*2

*3

--

Standard

Windows tablet*6

--

--

--

Standard/Large

Android device*6

*4

*2

--

*5

Standard/Large

*1

A device equipped with a Lightning connector can be used.

Use a genuine Apple or MFi Certified Lightning to USB Cable. If you use a non-certified (non MFi) Lightning to USB Cable, or use an extension cable, data communication and charging may not be performed normally.

*2

When a tablet computer is connected to the USB-A - Device Charging connector, the Bluetooth function of the printer is disabled. To charge the device keeping it connected via Bluetooth, change the Interface selection setting to "Bluetooth only". For more details, see the Technical Reference Guide. However, if you do so, the maximum supply current is limited to 0.5 A, which may not be enough for charging some types of tablet. Please use the tablet after testing and evaluating it adequately.

*3

Depending on the settings or usage conditions of the device, it may not be fully charged. To fully charge the device, darken its screen or take such other measures to reduce power consumption.

*4

When connecting an Android device for data communication, make sure that the device satisfies the following requirements.

Requirements: The version of Android OS is 10 or later with kernel version 4.9.15 or later
However, Epson does not guarantee normal operation of all Android devices even if they satisfy the requirements. Run some tests before actually using the device.

*5

The device must be compatible with an OTG cable and must be capable of acting as a USB host.

*6

For more detailed information about tablets that can be used with the printer, see the link below.
https://epson.sn

Note:

If your tablet is not allowed to connect to the connector of the printer, pull out its cable from the printer just like the AC cable.

  • Back
  • Top
  • Next
Troubleshoot
Troubleshooting

Before Using the Printer

Important Safety InformationProduct Information PageChecking Items Included with the Printer

Part Names

FrontBottomConnectors

Setup of the Tablet

Tablets that Can be Mounted to the PrinterFront tabletRear displayPreparation for SetupMounting the Front TabletConnecting Peripheral DevicesConnecting the AC CableAttaching the Lock Lever CoverReplacing the Tablet Table

Setup of the Printer

Placing the PrinterChanging the Paper WidthConnecting Peripheral DevicesUsing the Power Switch CoverConnecting Smart Devices

Basic Operations

Turning the Power On/OffInstalling or Replacing the Roll PaperHow to Hold the PrinterTransporting the Printer

Cleaning

Cleaning the Printer CaseCleaning the Thermal Head and the Platen Roller

Troubleshooting

Meanings of LED IndicationsPrintout is FaintCannot PrintWhen the Roll Paper JamsWhen Sending for Repair

Using the Optional Products

OT-DM30SL (Customer Display)OT-WH30SL (Wall Hanging Bracket Set)

Appendix

SpecificationsOptional KitsRestriction of UseCAUTIONSTrademarks

Top > Setup of the Tablet > Front tablet

Front tablet

Mountable Tablet Sizes

The maximum size of tablet that can be mounted to the printer is as shown below.

304 x 216 mm {12.0 x 8.5"} (height x width), 9mm {0.35"} (depth)

Make sure that your tablet does not stick out from the tablet table.

Use one of the tablet tables appropriate for the size of your tablet.

Tablet table size

Tablet size mountable to the tablet table

Width

Height

Standard

Approx. 176 mm {6.9"} or less

Approx. 282 mm {11.1"} or less

Large

Approx. 216 mm {8.5"} or less

Approx. 304 mm {12.0"} or less

For instructions on how to replace the tablet table, see the page below.

Replacing the Tablet Table

Mountable Tablet Types

The tablets that can be connected to the printer and the available USB connectors are as shown below. To know the location of the USB connectors, see Connectors.

““ means that the device can be connected.
““ means that availability varies by device to device.
"--" means that it is not supported.

Type

Product name

USB connector

Tablet table

USB-A - Device Charging (up to 2.1 A)

Type-A
(up to 0.5 A)

Type-B

Data communication

Charging

Charging

Data communication

Apple device*1*6

iPad (5th generation)

iPad (6th generation)

iPad (7th generation)

*2

--

--

Standard

iPad Air 2

iPad Pro (3rd generation)

iPad Pro (4th generation)

--

--

--

--

Large

iPad mini 4

*2

*3

--

Standard

Windows tablet*6

--

--

--

Standard/Large

Android device*6

*4

*2

--

*5

Standard/Large

*1

A device equipped with a Lightning connector can be used.

Use a genuine Apple or MFi Certified Lightning to USB Cable. If you use a non-certified (non MFi) Lightning to USB Cable, or use an extension cable, data communication and charging may not be performed normally.

*2

When a tablet computer is connected to the USB-A - Device Charging connector, the Bluetooth function of the printer is disabled. To charge the device keeping it connected via Bluetooth, change the Interface selection setting to "Bluetooth only". For more details, see the Technical Reference Guide. However, if you do so, the maximum supply current is limited to 0.5 A, which may not be enough for charging some types of tablet. Please use the tablet after testing and evaluating it adequately.

*3

Depending on the settings or usage conditions of the device, it may not be fully charged. To fully charge the device, darken its screen or take such other measures to reduce power consumption.

*4

When connecting an Android device for data communication, make sure that the device satisfies the following requirements.

Requirements: The version of Android OS is 10 or later with kernel version 4.9.15 or later
However, Epson does not guarantee normal operation of all Android devices even if they satisfy the requirements. Run some tests before actually using the device.

*5

The device must be compatible with an OTG cable and must be capable of acting as a USB host.

*6

For more detailed information about tablets that can be used with the printer, see the link below.
https://epson.sn

Note:

If your tablet is not allowed to connect to the connector of the printer, pull out its cable from the printer just like the AC cable.

  • Back
  • Top
  • Next

©Seiko Epson Corporation 2021 (M00135700  EN)

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