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Epson

TM-m30II-SL

User's Manual

Epson

TM-m30II-SL

User's Manual

Troubleshoot
Troubleshooting

Before Using the Printer

Important Safety InformationProduct Information PageChecking Items Included with the Printer

Part Names

FrontBottomConnectors

Setup of the Tablet

Tablets that Can be Mounted to the PrinterFront tabletRear displayPreparation for SetupMounting the Front TabletConnecting Peripheral DevicesConnecting the AC CableAttaching the Lock Lever CoverReplacing the Tablet Table

Setup of the Printer

Placing the PrinterChanging the Paper WidthConnecting Peripheral DevicesUsing the Power Switch CoverConnecting Smart Devices

Basic Operations

Turning the Power On/OffInstalling or Replacing the Roll PaperHow to Hold the PrinterTransporting the Printer

Cleaning

Cleaning the Printer CaseCleaning the Thermal Head and the Platen Roller

Troubleshooting

Meanings of LED IndicationsPrintout is FaintCannot PrintWhen the Roll Paper JamsWhen Sending for Repair

Using the Optional Products

OT-DM30SL (Customer Display)OT-WH30SL (Wall Hanging Bracket Set)

Appendix

SpecificationsOptional KitsRestriction of UseCAUTIONSTrademarks

Top > Troubleshooting > Cannot Print

Cannot Print

If you cannot print even though an error has not occurred, perform a self-test to check if printing is possible.

Follow the steps below.

  1. Close the roll paper cover.

  2. While pressing the Feed button, turn on the printer. (Hold down the Feed button until printing starts.)
    After printing the current print status, a continuing self-test guidance is printed, and the Paper LED flashes.

  3. Briefly press the Feed button (less than one second) to continue the self-test.
    The printer prints using the built-in character set.
    After “*** completed ***“ is printed, the printer is reset and switches to standard mode.

  • Back
  • Top
  • Next
Troubleshoot
Troubleshooting

Before Using the Printer

Important Safety InformationProduct Information PageChecking Items Included with the Printer

Part Names

FrontBottomConnectors

Setup of the Tablet

Tablets that Can be Mounted to the PrinterFront tabletRear displayPreparation for SetupMounting the Front TabletConnecting Peripheral DevicesConnecting the AC CableAttaching the Lock Lever CoverReplacing the Tablet Table

Setup of the Printer

Placing the PrinterChanging the Paper WidthConnecting Peripheral DevicesUsing the Power Switch CoverConnecting Smart Devices

Basic Operations

Turning the Power On/OffInstalling or Replacing the Roll PaperHow to Hold the PrinterTransporting the Printer

Cleaning

Cleaning the Printer CaseCleaning the Thermal Head and the Platen Roller

Troubleshooting

Meanings of LED IndicationsPrintout is FaintCannot PrintWhen the Roll Paper JamsWhen Sending for Repair

Using the Optional Products

OT-DM30SL (Customer Display)OT-WH30SL (Wall Hanging Bracket Set)

Appendix

SpecificationsOptional KitsRestriction of UseCAUTIONSTrademarks

Top > Troubleshooting > Cannot Print

Cannot Print

If you cannot print even though an error has not occurred, perform a self-test to check if printing is possible.

Follow the steps below.

  1. Close the roll paper cover.

  2. While pressing the Feed button, turn on the printer. (Hold down the Feed button until printing starts.)
    After printing the current print status, a continuing self-test guidance is printed, and the Paper LED flashes.

  3. Briefly press the Feed button (less than one second) to continue the self-test.
    The printer prints using the built-in character set.
    After “*** completed ***“ is printed, the printer is reset and switches to standard mode.

  • Back
  • Top
  • Next

©Seiko Epson Corporation 2021 (M00135700  EN)

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