/ Troubleshooting / Straight Lines Appear

Straight Lines Appear

Straight lines may appear in the image when dust or dirt gets inside of the scanner.

  • Clean the glass surfaces inside your scanner using a genuine Epson cleaning kit or the microfiber cloth that came with your scanner.

    See the User's Guide supplied with the scanner for detailed instructions on cleaning.

  • Remove dust, dirt, or other particles on the front and back of your photos.

  • Using Reduce lines and streaks feature, you can reduces the vertical lines or streaks of the scanned image caused by dirt on the glass surface inside the scanner.

    Click Settings > Advanced Settings tab, and then enable Reduce lines and streaks.

Note:

Depending on the dirt, lines and streaks may not be reduced correctly.

  • Using Detect Glass Dirt feature, alert message appears when dirt is detected on the scanner glass.

    Click Settings > Scanner Settings tab > Device Settings, and then click the Scanner Setting tab on the Epson Scan 2 Utility screen. Select a setting for Detect Glass Dirt, and then click Set.

    When an alert is displayed, clean the glass surfaces inside your scanner using a genuine Epson cleaning kit or the microfiber cloth that came with your scanner.

Note:
  • Depending on the dirt, it may not be detected correctly.

  • If the detection does not work correctly, select a level from On-Low, On-High, or Off.