Panel LED

Printer status and troubleshooting

Normal status. The printer is ready to print.

If you are unable to print, check the communication status between the printer and the device. The communication status can be checked with the Ethernet LED, Wi-Fi LED, and Bluetooth LED.

The printer is in the initializing process to start after power-on.

Wait until the printer goes into the normal mode.

• The roll paper cover is open. Check whether the roll paper cover is tightly closed.

• An auto cutter error is detected. Check whether a jammed paper or a foreign object is interrupting the cutter.

  When the Roll Paper Jams

• Temperature of the thermal head is high. Due to the high temperature, the printer stopped printing. Printing starts again automatically when the thermal head temperature falls.

The roll paper is not detected correctly. Check that there is enough paper left in the roll and that the roll paper is loaded correctly.

Installing or Replacing the Roll Paper

The printer is running out of roll paper.

When the error LED continues to flash.

Immediately turn off the printer, wait for 10 seconds, and then restart it. If the error LED still flashes after restarting, the printer may be malfunctioning. Contact your qualified service personnel.

When the error LED flashes for 5 seconds and then goes off after the device is connected.

An unsupported device is connected to the USB-A connector or USB-C connector.

Panel LED

Printer status

A LAN cable is connected and the printer is ready to communicate.

A LAN cable is connected and in the process of obtaining an IP address.

The printer is connected to Wi-Fi and is ready to communicate.

Connected to Wi-Fi and in the process of obtaining an IP address.

The network firmware is being started.

The printer is not connected to Ethernet nor Wi-Fi.

Panel LED

Printer status

The printer is connected via Bluetooth and is ready to communicate.

The printer is not connected via Bluetooth.

The printer is waiting to be paired with another device.