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Cannot Start Scanning

  • Connect the USB cable securely to the printer and the computer. If you are using a USB hub, try to connect the printer directly to the computer.

  • If you scan at a high resolution over a network, a communication error may occur. Lower the resolution.

  • Make sure that the correct printer (scanner) is selected on Epson Scan 2.

Check whether or not the printer is recognized when using Windows

In Windows, make sure the printer (scanner) is displayed in Scanner and Camera. The printer (scanner) should be displayed as "EPSON XXXXX (printer name)". If the printer (scanner) is not displayed, uninstall and then re-install Epson Scan 2. See the following to access Scanner and Camera.

  • Windows 10

    Click on the start button, and then select Windows System > Control Panel, enter "Scanner and Camera" in the search charm, click View scanners and cameras, and then check if the printer is displayed.

  • Windows 8.1/Windows 8

    Select Desktop > Settings > Control Panel, enter "Scanner and Camera" in the search charm, click Show Scanner and Camera, and then check if the printer is displayed.

  • Windows 7

    Click the start button and select Control Panel, enter "Scanner and Camera" in the search charm, click View scanners and cameras, and then check if the printer is displayed.

  • Windows Vista

    Click the start button, select Control Panel > Hardware and Sound > Scanners and Cameras, and then check if the printer is displayed.

  • Windows XP

    Click the start button, select Control Panel > Printers and Other Hardware > Scanner and Cameras, and then check if the printer is displayed.

Related Information
Cannot Start Scanning when Using the Control Panel