/ Appendix / Where to Get Help / Contacting Epson Support / Before Contacting Epson

Before Contacting Epson

If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product manuals, contact Epson support services for assistance. If Epson support for your area is not listed below, contact the dealer where you purchased your product.

Epson support will be able to help you much more quickly if you give them the following information:

  • Product serial number

    (The serial number label is usually on the back of the product.)

  • Product model

  • Product software version

    (Click About, Version Info, or a similar button in the product software.)

  • Brand and model of your computer

  • Your computer operating system name and version

  • Names and versions of the software applications you normally use with your product


Depending on the product, network settings may be stored in the product’s memory. Due to breakdown or repair of a product, settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering settings even during a warranty period. We recommend that you make your own backup data or take notes.