/ Solving Problems / Cannot Print from a Computer / Checking the Connection (USB)

Checking the Connection (USB)

  • Connect the USB cable securely to the printer and the computer.

  • If you are using a USB hub, try to connect the printer directly to the computer.

  • If the USB cable cannot be recognized, change the port, or change the USB cable.

  • If the printer cannot print using a USB connection, try the following.

    Disconnect the USB cable from the computer. Right-click on the printer icon displayed on the computer, and then select Remove Device. Next, connect the USB cable to the computer and try a test print.

    Re-set the USB connection by following the steps in this manual for changing the connection method to a computer. See the related information link below for details.