Paper Is Smeared or Scuffed

Use paper supported by this printer.

When horizontal banding (perpendicular to the printing direction) appears, or the top or bottom of the paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper.

Do not load more than the maximum number of sheets specified for the paper. For plain paper, do not load above the line indicated by the triangle symbol on the edge guide.

Place the paper on a flat surface to check if it is curled. If it is, flatten it.

Check the paper condition. If paper absorbs moisture, it becomes wavy or curls that may cause the trouble.

If papers are smeared or scuffed frequently, try using newly opened papers.

Keep paper that you opened once sealed in a plastic bag.

When printing on thick paper, the print head is close to the printing surface and the paper may be scuffed. In this case, enable the reduce scuff setting. If you enable this setting, print quality may decline or printing may slow down.

Control panel

Select Settings > General Settings > Printer Settings, and then enable Thick Paper. See the printer's LCD screen for the setting options.

If paper is still smeared after enabling Thick Paper, reduce the print density.

When performing manual 2-sided printing, make sure that the ink is completely dry before reloading the paper.

When using the automatic 2-sided printing feature and printing high density data such as images and graphs, set the print density to lower and the drying time to longer.